Shipping & Returns
All product is hand picked, wrapped and shipped by Jack and will contain a Trees4Trees validation card, product card, a BC card and from time to time a little promo piece of fun, just because we care. We are looking into box specific, product worded & logo branded & hope to release this in 2017. So until then it's a one Jack packing show , it may not be pretty but I assure you it's very hands on & effective.
We offer weight based flat rate shipping. So the shipping charge to send a 10Kg order (as an example) will be the same whether you are in Balingup or Toowoomba.
We have done our best to work out rates that are fair and reasonable for all product combinations and have some product combinations where smaller items can be packed inside larger items which helps with the cost of shipping your order (example: putting 2 x Truffle boxes inside a Coopers box).
Shipping costs start at $15.00. Once you have added your shipping address, we calculate the shipping for you prior to payment.
If you see a shipping value of $0.00, this means you will need to get in touch with us prior to payment as we will need to get a custom shipping quote for you. This custom quote shipping cost will be paid via our eftpos terminal over the phone.
If you are keen to place a large order of more than 8 items, it may be more cost effective to get a shipping quote from us prior to your order. Simply get in touch using our contact us form and we will call you back within a few business hours to discuss.
Easy Returns & Exchanges
We offer the ability to return our wonderful goodies for exchange. At this stage, the costs of the two-way freight will need to be arranged by the customer.